IT Support Specialist - Level 2

About the Role

Join a dynamic IT services firm dedicated to delivering cutting-edge, security-focused solutions for fast-growing startups and venture capital firms. In this role, you will provide exceptional onsite and remote IT support, ensuring seamless operations and empowering client success through innovative technologies.

Role Details

• Location: Onsite, San Francisco, California, USA
• Work Arrangement: Onsite 5 days a week
• Type: 6 Month Full Time Contract, ongoing

Key Responsibilities

• Provide onsite IT support, including network troubleshooting, hardware assistance, and conference room setups.
• Conduct site walkthroughs, installation evaluations, and project management to ensure timely delivery.
• Assist with inventory, shipments, and maintaining detailed technical documentation.
• Offer remote support via Slack, email, ticketing systems, and occasional video or phone calls.
• Collaborate with team members on varying tickets and client issues.

Competency Profile

• Strong problem-solving skills with keen attention to detail and ability to juggle multiple projects.
• Friendly, client-focused approach with a positive, can-do attitude.
• Physical capability to lift at least 50 lbs and use power tools for cabling and racking.

Required Skills & Experience

• At least 2 years' experience in onsite and remote IT support.
• Proven ability in configuring, installing, troubleshooting, and monitoring modern IT systems.

Required Technical Skills

• IT systems configuration and installation.
• Hardware and network troubleshooting.
• Inventory management and technical documentation.
• Basic cabling and racking experience.
• Remote ticketing and communication tools (e.g., Slack, email).

Optional Technical Skills

• Network installation with vendors like Meraki, Ubiquiti, Juniper, or Fortinet.
• Conference room AV setups using Zoom or Google Meet.
• Mobile Device Management (MDM) and Endpoint Management platforms.

Shift is from 12:00 to 20:00 America/New_York time.