Systems Engineer - NOC

About the Role

Our client is hiring a Systems Engineer – NOC to monitor and maintain client infrastructure, applications, and security systems within a Network Operations Centre environment. This role focuses on proactive monitoring, incident response, and infrastructure stability to ensure consistent service delivery and operational performance.

You will play a key role in identifying potential issues early, responding to alerts efficiently, and collaborating with engineering teams to maintain reliable and secure client environments.

Role Details

• Work Arrangement: Remote
• Contract Type: 12 Month Contract
• Duration: Ongoing

Key Responsibilities

• Proactively monitor client infrastructure, applications, and security systems using N-Central and PRTG, processing alerts and following escalation paths.
• Perform initial triage, troubleshooting, and first-level support for incidents while maintaining detailed ticketing records.
• Analyse alert trends, refine monitoring rules and dashboards, and support proactive problem management.
• Generate reports on NOC performance, alert trends, and SLA adherence, and communicate status updates to teams and clients as needed.
• Collaborate with service desk and engineering teams while developing knowledge base articles and troubleshooting guides.

Competency Profile

• Motivated self-starter who thrives under pressure in a 24/7 operational environment.
• Strong communicator with a customer-focused approach and clear SLA awareness.
• Organised team player with attention to detail and the ability to mentor junior colleagues.

Required Skills & Experience

• Minimum 2 years’ experience in an IT MSP NOC role.
• Proven ITIL mindset covering incident, request, and change management with strong SLA adherence.
• Hands-on experience supporting Windows Server 2012 R2, 2016, 2019, and 2022.

Required Technical Skills

• Active Directory, DNS, DHCP, IIS, and PKI.
• VMware vSphere 6.5+ and Microsoft Hyper-V 2012+.
• Microsoft Exchange 2016+.
• N-Central and PRTG monitoring tools.
• Basic understanding of SAN/NAS storage, VLANs, routing, firewalls, and packet shaping.

Optional Technical Skills

• Veeam backup and replication together with Rubrik for O365 backup checks.
• PowerShell and Python scripting for automation.
• Linux server administration.

Shift is from 02:00 to 11:00 America/New_York time.