Job Title: Level 1 IT Support Engineer (Onsite Support)
Location: Amsterdam & Rotterdam, Netherlands
Languages Required: English (C1), Dutch (B2)
Travel: Travel between sites in Amsterdam and Rotterdam will be required (costs covered by client)

Overview

We are looking for a reliable and technically skilled Level 1 IT Support Engineer to join our onsite support team. This role is ideal for someone with hands-on experience in end-user support who thrives in a customer-facing environment. You’ll be working across multiple sites in Amsterdam and Rotterdam, ensuring seamless IT operations for users on-site.

Key Responsibilities

• Provide first-line technical support to users on-site, including troubleshooting hardware, software, and peripheral issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and related equipment.
• Support users with commonly used business applications and operating systems (Windows/macOS).
• Maintain incident records in the ticketing system, ensuring clear documentation and timely resolution.
• Escalate unresolved issues to the appropriate Level 2/3 support teams.
• Conduct basic maintenance and routine IT checks.
• Coordinate remotely with IT teams for project-based tasks and escalations.

Nice to Have

• Basic networking skills, including understanding of IP, DNS, and DHCP.
• Ability to perform LAN testing using cable testers or diagnostic tools.

Requirements

• Minimum 2 years’ experience in an IT support or desktop support role.
• Strong troubleshooting skills and an eagerness to resolve user issues efficiently.
• Fluent in English and Dutch (B2 level) — both written and verbal.
• Good understanding of Windows AND Mac OS and common business IT environments.
• Self-starter who can work independently across multiple client locations.
• Professional appearance and excellent customer service mindset.
• Ability to travel between Amsterdam and Rotterdam sites (travel covered by client).

Shift is from 00:00 to 08:00 America/Los_Angeles time.