About the Role

We are hiring a Senior L3 Support Engineer to take full ownership of complex client environments across infrastructure, networking, cloud, and endpoints. This is a hands-on role focused on solving root causes, delivering high-impact improvements, and driving stability across multi-layered systems.

Role Details

• Location: Remote
• Type: Minimum 12 Month Contract
• Level: Senior (L3 / CST Level 3)
• Working Hours: Monday - Friday : 5pm-2am SAST
• Engagement Model: Joining a client partner’s infrastructure and operations team

Key Responsibilities

• Own end-to-end troubleshooting across endpoint, server, network, and cloud environments
• Design and implement infrastructure, network architecture, and hybrid cloud solutions
• Lead server lifecycle management including migrations, upgrades, and optimisation
• Manage virtualisation platforms and storage systems for performance and reliability
• Drive automation, monitoring, and proactive improvements across environments

Competency Profile

• Strong ownership mindset with focus on root cause resolution
• Ability to work independently across complex, multi-client environments
• Clear communicator and mentor to junior engineers

Required Skills & Experience

• 5+ years experience in MSP or multi-client environments
• Proven experience delivering infrastructure projects and migrations
• Strong experience across networking, cloud, and systems engineering

Required Technical Skills

• Windows Server (2016–2022), Active Directory, DNS, DHCP
• Networking (VLANs, routing, switching, firewalls, VPNs)
• Virtualisation (VMware or Hyper-V)
• Microsoft 365 and Azure AD (hybrid environments)
• PowerShell scripting and automation

Optional Technical Skills

• Backup solutions (Veeam, Datto)
• RMM/PSA tools (ConnectWise, Autotask, N-Able)
• SAN/NAS storage management

Shift is from 10:00 to 18:00 America/New_York time.